I just want to post a few reviews I found on this LG Fridge.
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DON’T DEAL WITH “LG” – OVERALL RATING IS “AVOID THIS COMPANY” AND ESPECIALLY DO NOT PURCHASE THIS REFRIGERATOR!
Overnight, during the 2007 Holiday Season, the lights stayed on inside our 4-1/2 month old French Door LG refrigerator. In the morning we found the light sockets scorched and the plastic cover over the lights melted. The whole refrigerator smelled like scorched plastic, forcing us to throw out any food that wasn’t in a jar!
Concerned of the hazard to ourselves and our home, we contacted LG immediately – what if this had happened while we were away?
LG suggested the obvious and told us to contact their repairman, which we had already done. Still in shock with their response, we went to Home Depot to report the incident and were told there was nothing they could do & we had to work through LG. We later found out our complaint had not made it past the “salesperson.”
The LG Repairman replaced the “defective parts” but could not guarantee the “fix” & neither will LG. (The “fix” was explained as replacing a circuit board & putting a thermostat in the refrigerator that will turn the lights out if it gets too warm in the fridge. When it cools down, the lights regain power.) HOW SAFE IS THAT FOR OUR FOOD?
We emailed the company and their response was they would replace the lost food if we could provide them with a receipt! Again, they couldn’t guarantee the incident would not recur! Not one word of concern!
Sent our story and pictures to LG CUSTOMER INTERACTIVE CENTER in Huntsville, Alabama on December 31st – NO RESPONSE.
February, 2008 – Back to Home Depot to report LG’s lack of response & our having a “new problem” of the ice maker not working. Our hope was that Home Depot would stand behind us and get this defective, hazardous refrigerator out of our home!
A week after the manager contacted LG, and another call from Home Depot, LG did send an order to the repairman to replace the defective ice maker. This is when we found our “convection” oven motor needed to be replaced in the LG stove we purchased the same time we purchased the fridge. YEOW! What next?
Again, we called LG – this time, about the stove. While on the phone, we discussed the fridge and their response was that LG would “consider” replacing the frige if we have three “legitimate” complaints? (We’re now at Number Two + One stove complaint!!) WE HAVE YET TO RECEIVE ANY KIND OF APOLOGY OR NOTE OF CONCERN! Contacted Home Depot’s manager to report latest incident – said there was nothing they could do – was told that no matter who we talked to at Home Depot the answer would be the same – again, no concern!
In the meantime, we have been forced to use our old, dependable 15-year old refrigerator in the garage to house anything that isn’t in a jar; and, because of the unreliability of our LG icemaker, purchasing bags of ice!
NOTE: This is not the original refrigerator delivered! The first one (delivered in July, 2007) had a small scratch in the door, and we offered for LG to just replace the door. We were told it was “against their policy to leave a defective product in a customer’s home” but would “allow us to use the one delivered” until the new one arrived. Obviously their policy has changed since they are “unconcerned” about a fire hazard.
Fortunately, we had purchased extended warranty, but are sorry we spent over $4,000 for their microwave, stove, dishwasher & fridge! WE ARE WONDERING “WHY IS ANYONE SELLING PRODUCTS FROM A COMPANY THAT OBVIOUSLY DOESN’T GIVE A HOOT ABOUT THEIR CUSTOMER’S SAFETY?”
WE HAVE ABSOLUTELY NO CONFIDENCE IN THIS REFRIGERATOR AND ARE STILL USING OUR OLD REFRIGERATOR IN THE GARAGE FOR ANYTHING THAT’S NOT IN A JAR! ALL THE WHILE OUR “USELESS LG REFRIGERATOR” IS GETTING THE GLORY OF ‘LOOKING BEAUTIFUL’ IN THE KITCHEN! AT THIS POINT, OUR CONSCIENCE WON’T EVEN ALLOW US TO “DONATE” THIS USELESS APPLIANCE. WE ARE ALSO DISAPPOINTED IN HOME DEPOT.
P.S. I must note that my spouse is totally disabled with an intestinal disorder – obviously, the quality of her food is imperative (as should it be for all of us!)
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I bought the same fridge when we re-modeled our kitchen. We spent around $40,000 on the total kitchen with stainless steel appliances, granite, etc.The one thing I wanted I told my wife was a refrigerator that I could get nice cold filtered water from the door. This is the fridge we bought.After running 20 gallons of water through the filter, the directions said to run 5 gallons, but the water tasted identical to tap water and after speaking with LG Customer Service we were told to try more, the taste was still the same.My neighbor has a water tester. It will tell you how many particulates per million is in the water. Our tap water has roughly 400 per million… guess what? SO DOES OUR WATER FROM THE “PREMIUM FILTERED” LG FRIDGE! … and it tastes just as crappy.So I called LG again, they sent a technician out who told me there was nothing wrong with the refrigerator, but put a new filter in non-the-less. We again ran gallons of water thought the thing and with the exact same crappy water result.If you are looking for a fridge with nice filtered water LOOK ELSEWHERE!!!!!
I now get the blow off when I call LG. I had the kitchen built around this fridges size so I am pretty much stuck.
If you are looking for a company that will stand behind their product LOOK ELSEWHERE!!! I have had nothing but poor service from LG.
I am now told that if I want it looked at again I have to pay for the technician if they can find nothing wrong with the fridge. When I ask why the water is exactly the same as tap water they have no legitimate response.
I will never buy another LG product.
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I won’t rehash the other reviews here, except to say that if you’ve never bought an extended warranty on an appliance before, you might want to reconsider if you buy this LG. Thermistor went out after six months, leaving us with no refrigeration. That was fixed under warranty…but at month 13, we noticed the top portion was quite warm (again), but the freezer was cold. A day later, there was a distinct burning smell coming from this section. After some investigation, it turns out that the lights (120 watts worth) were not turning off after the doors were closed! The lamp reflector showed obvious signs of melting and burn marks, and the lamp cover was completely warped out of shape.LG will not sell parts direct to the consumer. After much Internet digging, I found a website called Parts Store that had the main computer board for $75 (search the site for PCB with your model number). It takes about 15 minutes to replace, and the lights are working again. This would probably have been a $300 repair with labor charges and parts markup.Buyer beware on this one, as looks can be deceiving. I would suggest that if you have this refrigerator, you go ahead and buy the main PCB now so you will have one available when you need it.
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Good Points: Nice looking! Stainless Fridge on top
Bad Points: Used less than 1 year but purchase date was 1 year 10 days(no warranty). Lights are in control panel on top of fridge. Lights stayed on for maximum of 3 hours melted plastic control panel anchors (C.P. falling into fridge). melted plastic control panel cover. Drawer slides are plastic have broken! This happened 5 months after use.
General comments: This is Korean manufactured plastic garbage. Buyer beware, I bought top of line LG dishwasher micro-hood, range, fridge, LCD tv and I am happy with none of it. As a local contractor, I will buy no more of these products. Uneven temperature on range no constants/lcd tv picture stinks/Fridge as have stated above/Fan on Microhood cfms not as claimed poor exhaust, have not used microwave portion, scared to. Customer service is poor!
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